Accessibility Statement

Statement of accessibility for Total Quality Disability Care website

Total Quality Disability Care aims to continually improve the user experience for users of all abilities and to apply the relevant accessibility standards throughout our website without exception.

How we support accessibility

To meet this goal:

• We include accessibility throughout our internal policies and procurement practices
• We provide continual accessibility training for our staff, adopt clear accessibility targets and responsibilities and employ formal quality assurance methods
• We ensure people with a disability are represented, their rights upheld and their choices respected in everything we do – it’s our purpose and the reason why we exist.

Conformance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Total Quality Disability Care website has been independently audited and assessed as fully conformant with WCAG 2.1 Level AA.

Additional measures

In addition to WCAG 2.1 Level AA conformance, we have endeavoured to incorporate some additional Level AAA success criteria into our site including an enhanced contrast view, programmatically identifiable interface elements, decorative use of images containing text, keyboard navigability, and Easy English versions of some content.

Limitations

Blog posts may include embedded social media content from other organisations and individuals, and embedded content may include images without text alternatives or other content that may not be fully accessible. We cannot ensure the quality, availability or accessibility standards of this type of embedded content, however we provide contextual descriptions for such content in posts, we monitor the availability of third party content providers and we typically resolve issues under our control within 3 business days. We encourage you to contact us if you encounter an issue that you feel requires attention.

Feedback

We welcome your feedback and will respond as soon as possible on business days. Please get in touch with us if you encounter any barriers to accessibility on our site:

• Phone: 040 3500 414

Compatibility with browsers and assistive technology

The Total Quality Disability Care site is designed to be compatible with modern browsers on Windows, Mac, iOS and Android operating systems, and with NVDA, ZoomText V20 and Voiceover (iOS) accessibility tools. Accessibility features are not fully supported on Internet Explorer 11 (and older).

Technical specifications

The accessibility of the site relies on HTML, WAI-ARIA, CSS and Javascript to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer. These are dependencies for conformance with the accessibility standards we have adopted.